Customer Experience Customer Service Indiana NPS 
Fonolo
AUGUST 1, 2017
In fact, a recent report by Indiana University’s Kelley School of Business revealed that a wide cross-section of industries often overestimate their customers’ satisfaction. Inside you’ll find: What is CSat, NPS, and CES (and how they work together). What’s Inside: What is CSat, NPS, and CES.
Fonolo
AUGUST 24, 2017
This is a scary thought considering you make decisions based on data, but a recent report by Indiana University’s Kelley School of Business revealed that a wide cross-section of industries often overestimate their customers’ satisfaction. Provide training opportunities to your agents and you will see your customer loyalty increase.
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