Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). Is Your Voice of the Customer Data Failing to Deliver Change? An investment in the employee experience is an investment in the customer experience. You’re Not Alone.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Execs In The Know

MAY 2, 2022

Don’t Overthink or Overspend: Keep Your Focus on What Impacts Customer Loyalty. According to recent Gartner research , a reactive CX strategy focused on “fixing” customer experience issues, or even just refining them, does not lead to increased customer satisfaction rates. Get Smart About VoC and Business Intelligence.

CX 97

CX VOC Customer Journey Map Contact Center 97

Beyond Philosophy

AUGUST 9, 2016

Further, companies using their communities for value and experience research can link results to projected, segmented customer profitability, a tremendous benefit. In what Harley Manning and Kerry Bodine call the “Customer Experience Ecosystem”, engaging employees who are both visible to customers and those behind the scenes (i.e.,

Non-Profits 60

Non-Profits Social Media B2C VOC 60