Are You Freaking Out About Your Low CSat Score?
Fonolo
AUGUST 1, 2017
In fact, a recent report by Indiana University’s Kelley School of Business revealed that a wide cross-section of industries often overestimate their customers’ satisfaction. Inside you’ll find: What is CSat, NPS, and CES (and how they work together). Making the Most of Customer Feedback. Plus So Much More!
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