Customer Experience, Machine Learning, Social Listening and Unstructured Data

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Sprinklr

OCTOBER 20, 2021

Or, maybe, it’s about engaging with your customers with the right message, on the right channel, at the right time? Social media is now ubiquitous to the customer experience. There is no one way to think about your social media strategy — you must be thinking about all of these aspects. Fewer silos and dead ends.

Social Media

Social Media Unstructured Data CXM Social Listening

The beginner’s guide to competitive benchmarking and how to get started

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking can give your organization the edge to capture additional market share, increase customer retention and engagement, and provide an excellent customer experience (CX). This can slow your strategy and create missed opportunities to gain market share and grow your customer base. Paid strategy.

Social Listening

Social Listening CXM Unstructured Data Social Media

Tech Customer Success

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

The beginner’s guide to competitive benchmarking and how to get started

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