How to Leverage Your ISO 9001 Customer Satisfaction Survey to Build an Enduring Customer Experience Program
PeopleMetrics
MAY 16, 2018
To comply with ISO 9001, thus do business in your industry, you are required to run an annual customer satisfaction survey. Enable you to engage with unsatisfied customers to recover from an experience that didn’t meet their expectations. Identify your customers’ unmet needs. But don’t stop there. Utilize CEM software.
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