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Are You Freaking Out About Your Low CSat Score?

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In fact, a recent report by Indiana University’s Kelley School of Business revealed that a wide cross-section of industries often overestimate their customers’ satisfaction. Inside you’ll find: What is CSat, NPS, and CES (and how they work together). Making the Most of Customer Feedback. Plus So Much More!

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6 Secrets for Boosting Customer Satisfaction in the Contact Center

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Understand Your Customers’ Expectations. For every customer complaint there are 26 other unhappy customers who have remained silent, so make sure you collect customer feedback to get a good understanding of what they expect from you. What’s Inside: What is CSat, NPS, and CES. Plus So Much More!