Remove Customer Journey Map Remove CX Transformation Remove Text Analytics Remove VOC
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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Secure the support of the C-suite executives since Forrester stated “ Every successful transformation we studied began with a customer experience epiphany by a CEO or COO.” ” Build a cross-functional CX team: get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Share data and results of the customer experience analytics in an easy to use tool.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Share data and results of the customer experience analytics in an easy to use tool.