6 Secrets for Boosting Customer Satisfaction in the Contact Center
Fonolo
AUGUST 24, 2017
Check out SQM group , the contact center industry leader for measuring, benchmarking, and improving CX. SQM offers five customer surveying methods (phone, email, IVR, online and face-to-face) that provide valuable insights for customers. Make Sure Your Metrics Are Accurate. Make Sure Your Metrics Are Accurate.
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