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6 Secrets for Boosting Customer Satisfaction in the Contact Center

Fonolo

AUGUST 24, 2017

This is a scary thought considering you make decisions based on data, but a recent report by Indiana University’s Kelley School of Business revealed that a wide cross-section of industries often overestimate their customers’ satisfaction. Provide training opportunities to your agents and you will see your customer loyalty increase.

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Contact Center Customer Satisfaction Customer Expectations NPS 98
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4 Issues Keeping Community Banking Leaders Up At Night

Lightico

AUGUST 19, 2021

Our Chief People Officer lives in Indiana, and it goes on… If you can embrace remote working, you can cast your net wide across the nation. Yarrow believes that focusing on the individual customer’s needs be it online or in-person will be crucial for community and regional banks to retain customer loyalty. “It’s

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Real Estate Innovation Gaming Customer Loyalty 52
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