Customer Loyalty Net Promoter Score Structured Data Voice of the Customer 
Lumoa
FEBRUARY 9, 2023
Customer-Centricity Customer centricity refers to customer-oriented culture in the company. The essentials include the shared targets, shared understanding, and the voice of the customer program implemented across the organization. This helps to ensure customer satisfaction and builds long-term customer loyalty.
Lumoa
FEBRUARY 16, 2023
A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. The goal is to better understand your customers, earn their trust, and improve customer experience. Without customers, there is no business. Increasing customer loyalty.
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