ClearAction
JANUARY 20, 2020
Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. CXM includes customer success, customer care, customer relationship management, etc. CXM must reflect CX holistically; otherwise it’s a misnomer.
ClearAction
JANUARY 20, 2020
Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. CXM includes customer success, customer care, customer relationship management, etc. CXM must reflect CX holistically; otherwise it’s a misnomer.
SurveySensum
JULY 14, 2020
Debbie Akwara is a CX entrepreneur that designs products, services, and solutions that helps businesses attract, satisfy, and retain customers while improving the customer experience management (CXM) capabilities of teams. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC.
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