Comcast Customer Experience Improvement Plan, With Charlie Herrin – CB73
Customer Bliss
OCTOBER 17, 2017
We also discuss the usefulness of automation around various technologies to free up time for more value-add tasks. Some other major themes: Engaging employees as you also engage customers. Unifying customer relationship management team. They ran a trial market in Portland, Oregon and some tests of SMS communication.
Let's personalize your content