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How Tesla Uplifts the Insurance Customer Experience

Lightico

The real-time insurance product will now also be offered in Oregon, Colorado, and Virginia. Like Tesla Insurance, many insurtechs are customer-obsessed companies that enter the insurance sector, taking advantage of new technologies to provide coverage to a more digitally savvy customer base. Driven up Net Promoter Scores by 35%.

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Comcast Customer Experience Improvement Plan, With Charlie Herrin – CB73

Customer Bliss

We also discuss the usefulness of automation around various technologies to free up time for more value-add tasks. They ran a trial market in Portland, Oregon and some tests of SMS communication. Some good discussion throughout about Net Promoter Score (NPS) and why Comcast adopted it wholeheartedly.