article thumbnail

How Tesla Uplifts the Insurance Customer Experience

Lightico

The real-time insurance product will now also be offered in Oregon, Colorado, and Virginia. Driven up Net Promoter Scores by 35%. According to the conference call, Tesla Insurance intends to be the largest insurer of Teslas in Texas by the end of 2022. Tesla wants to give 80% of its U.S.

article thumbnail

Comcast Customer Experience Improvement Plan, With Charlie Herrin – CB73

Customer Bliss

They ran a trial market in Portland, Oregon and some tests of SMS communication. Some good discussion throughout about Net Promoter Score (NPS) and why Comcast adopted it wholeheartedly. Scale some of the policies and design decisions. Unifying customer relationship management team. Why They Embraced NPS.