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Announcing the Winners of the 2022 CX Excellence Awards

Fonolo

Fonolo is pleased to announce this year’s CX Award winners, EECU (Educational Employees Credit Union) and Oregon PERS (Public Employees Retirement System). Oregon Public Employees Retirement System (Oregon PERS). Oregon PERS serves the people of Oregon by providing secure retirement benefits to honor their public service.

CX 91
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Announcing the Winners of the 2022 CX Excellence Awards

Fonolo

Fonolo is pleased to announce this year’s CX Award winners, EECU (Educational Employees Credit Union) and Oregon PERS (Public Employees Retirement System). Oregon Public Employees Retirement System (Oregon PERS). Oregon PERS serves the people of Oregon by providing secure retirement benefits to honor their public service.

CX 67
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Thank You. We Appreciate You: a case study in caring for employees

Customer Think

If you’re not in one of the 5 states where it operates (Washington, Idaho, Nevada, California, and Oregon), you may not be familiar with it and I’d like to introduce you. Early this morning I went to my favorite ‘big box’ supermarket, WinCo.

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Three ways to predict and avoid service failures

Inside Customer Service

TriMet is the public transportation system operator in Portland, Oregon. Tip #3: Monitor the customer experience Track customer experience data in real-time to identify potential service failures and solve them before your customers are even aware of the problem. It has a command center that monitors its entire network in real time.

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How to keep customers coming back | Shep Hyken interview

Inside Customer Service

For example, there are a lot of delis in Portland, Oregon. In our interview, Hyken shared that finding the strength of your business starts with understanding the problem your customer is trying to solve. Many of them seem pretty much the same. You can hear more from Hyken at 13:47 in the interview.

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Elevating Tradition: Innovating Customer Experience in Established Businesses

Win the Customer

Case Study: The Renaissance of a Time-Honored Bookstore A prime example of a traditional business that successfully embraced innovation in customer experience is Powell’s Books, a renowned independent bookstore in Portland, Oregon.

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What is the difference between a mission, vision, and values?

Inside Customer Service

TriMet operates the public transportation system in Portland, Oregon. Vision Statements A vision statement describes why an organization exists. It often refers to a larger goal the company is relentlessly pursuing. It's vision statement reads: Compared to mission statements and values, fewer organizations have a vision statement.