Fonolo

MAY 11, 2022

But adopting a few CX tactics isn’t enough to stay competitive. Meet our 2022 CX Award Winners. Now in its 6th year, Fonolo’s annual CX Excellence Awards celebrate contact centers that demonstrate excellence in customer service and customer experience. Oregon Public Employees Retirement System (Oregon PERS).

CX 91

CX Non-Profits Education Contact Center 91

Fonolo

MAY 11, 2022

But adopting a few CX tactics isn’t enough to stay competitive. Meet our 2022 CX Award Winners. Now in its 6th year, Fonolo’s annual CX Excellence Awards celebrate contact centers that demonstrate excellence in customer service and customer experience. Oregon Public Employees Retirement System (Oregon PERS).

CX 67

CX Non-Profits Education Contact Center 67

Zendesk

JUNE 29, 2023

Looking to start a new venture, the brothers—grandsons of Dutch immigrants—started serving espresso from a pushcart by the railroad tracks in downtown Grants Pass, Oregon. Martin, who started at Dutch Bros as a broista, learned about CX on the fly. The brand’s motto is, “We may sell coffee, but we’re in the relationship business.”

Customer Service 52

Customer Service CX Start-ups Voice of the Customer 52

Win the Customer

SEPTEMBER 12, 2023

Personalization: The Cornerstone of Modern CX 1. Case Study: The Renaissance of a Time-Honored Bookstore A prime example of a traditional business that successfully embraced innovation in customer experience is Powell’s Books, a renowned independent bookstore in Portland, Oregon.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Beyond Philosophy

AUGUST 28, 2017

A friend from Portland, Oregon will remember that he missed the big show because a cancelled flight stranded him in San Francisco. What The Solar Eclipse & CX Have in Common appeared first on. How did my experience measure up to what I expected? If you live in Charleston, S.C., Follow Colin Shaw on Twitter @ColinShaw_CX.

CX 112

CX Customer Loyalty Customer Experience 112

Kerry Bodine

JUNE 20, 2015

Portland, Oregon. October 22 – 23, 2015. Copenhagen. Next Generation Customer Experience. March 21 – 23, 2016. San Diego, California. Service Providers. ISITE’s Delight 2015. October 5 – 6, 2015. Adaptive Path’s Service Experience Conference. November 15 – 16, 2015. San Francisco. Media Companies. Customer Service Experience.

CEM 97

CEM CX Contact Center Customer Loyalty 97

Chip Bell

MARCH 3, 2020

I was driving from Portland to Corvallis, Oregon, to deliver a keynote. It was early morning with light snow. In the distance, I could see that all four lanes of traffic had stopped. I assumed it was a car wreck. I was pleasantly surprised. A mother doe and her two fawns were slowly crossing the freeway.

Start-ups 70

Start-ups Customer Service Innovation CX 70