Remove Net Promoter Score Remove NPS Remove Oregon Remove Technology
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Comcast Customer Experience Improvement Plan, With Charlie Herrin – CB73

Customer Bliss

We also discuss the usefulness of automation around various technologies to free up time for more value-add tasks. They ran a trial market in Portland, Oregon and some tests of SMS communication. Why They Embraced NPS. Some good discussion throughout about Net Promoter Score (NPS) and why Comcast adopted it wholeheartedly.