Comcast Customer Experience Improvement Plan, With Charlie Herrin – CB73
Customer Bliss
OCTOBER 17, 2017
We also discuss the usefulness of automation around various technologies to free up time for more value-add tasks. They ran a trial market in Portland, Oregon and some tests of SMS communication. Why They Embraced NPS. Some good discussion throughout about Net Promoter Score (NPS) and why Comcast adopted it wholeheartedly.
Let's personalize your content