Customer Satisfaction Florida Innovation VOC 
Execs In The Know
APRIL 14, 2022
As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). Is Your Voice of the Customer Data Failing to Deliver Change? Opendoor’s Transformation to a Unified Customer Experience. You’re Not Alone. Key Takeaways.
Execs In The Know
MAY 2, 2022
According to recent Gartner research , a reactive CX strategy focused on “fixing” customer experience issues, or even just refining them, does not lead to increased customer satisfaction rates. According to Gartner, that focus is “innovating salient experiences linked to product experience… to achieve true differentiation.”.
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