The Ultimate Guide: How to Build a Customer Experience Department
Lumoa
JANUARY 19, 2023
This is true both in terms of Customer Experience – e.g., are there strategic goals around CSat or NPS ? -, and in terms of broader business objective – e.g., increasing market share, reducing churn, cutting costs, etc. CSAT can be obtained by surveying consumers and asking them to rate their degree of satisfaction with each item.
94 
Let's personalize your content