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Intelligent Automation is Marching In

DMG Consulting

APRIL 11, 2022

From virtual classrooms to the surge in e-commerce and subscription services (e.g., The cloud helped support the migration from on-site to work-at-home (WAH), analytics provided insight into the voice of the customer (VoC) and employee (VoE), and artificial intelligence (AI) and automation boosted contact center performance.

E-commerce 48
E-commerce Real Estate VOE Contact Center 48
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn: [link].

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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