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Intelligent Automation is Marching In

DMG Consulting

APRIL 11, 2022

From virtual classrooms to the surge in e-commerce and subscription services (e.g., The cloud helped support the migration from on-site to work-at-home (WAH), analytics provided insight into the voice of the customer (VoC) and employee (VoE), and artificial intelligence (AI) and automation boosted contact center performance.

E-commerce 48
E-commerce Real Estate VOE Contact Center 48
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He continues to give customer service presentations in front of Chambers of Commerce, private companies, financial institutions, high schools, community colleges, universities, and associations.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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