Intelligent Automation is Marching In
DMG Consulting
APRIL 11, 2022
From virtual classrooms to the surge in e-commerce and subscription services (e.g., The cloud helped support the migration from on-site to work-at-home (WAH), analytics provided insight into the voice of the customer (VoC) and employee (VoE), and artificial intelligence (AI) and automation boosted contact center performance.
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