Two Relentless Customer Service Role Models and Incredible 2023 Financial Results
Service Quality Institute
FEBRUARY 14, 2024
When I was quoted in the Time Magazine cover story on Customer Service in 1981 I said the only thing that motivates CEOs is hard numbers. Time Magazine called me a Customer Service Guru. Amazon I believe is the most customer-driven firm in the world. Net sales increased 12% to $764.8 They are Relentless.
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