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What is customer experience optimization? (+3 actionable tips)

Zendesk

Customer experience optimization is the process of gaining a deep understanding of your customers and enhancing the customer journey across all touchpoints. In short, it’s adopting a customer-centric mentality. Structured data is quantitative information such as names, geolocations, and credit card transactions.

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How to Create a Voice of Customer Template for Your Business

Lumoa

Thanks to the Internet, customer feedback has never been so accessible. Learning what your customers think about your products or services isn’t difficult. Customer experience templates, customer survey templates, or customer satisfaction survey templates allow you to make informed decisions on improving the customer journey.

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