Lumoa

FEBRUARY 16, 2023

Not every customer will state explicitly what their main problem is. You’ll want to consider the main project goal as you do this. Here are three things to help analyze your VoC data. Prepare and Structure Data Unstructured data sources are pervasive in business and need to be effectively managed.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Zendesk

FEBRUARY 10, 2022

There are three main factors that make up experience optimization: Web experience optimization: using quantitative and qualitative data collection tools (like Google Analytics and customer surveys) to determine how your website or app can be improved upon. In short, it’s adopting a customer-centric mentality.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Steven Van Belleghem

MAY 19, 2020

The main reason is that, after one month, there is a need for reassurance of our customers as a lot of uncertainty is out there, linked to the fluctuation of investments, the evolution of the economy, the changes we have in lending (like payment holidays for mortgages, …), many transactions that we moved from the branch to the contact center, ….

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52