Confirmit
JUNE 6, 2018
It is tightly integrated with Confirmit Horizons, our comprehensive, multichannel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback.
Lumoa
FEBRUARY 16, 2023
Not every customer will state explicitly what their main problem is. You’ll want to consider the main project goal as you do this. Analyzing VoC data is just as critical as getting the data. Here are three things to help analyze your VoC data. This might mean some translation work on your part.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Zendesk
FEBRUARY 10, 2022
There are three main factors that make up experience optimization: Web experience optimization: using quantitative and qualitative data collection tools (like Google Analytics and customer surveys) to determine how your website or app can be improved upon. Set up tools for collecting customer data.
Lumoa
JANUARY 19, 2023
Customer Experience Operations Manager (CXOM) Data and methods of data gathering can vary per department, which can create silos. Now that you know how to look at customer experience tools holistically, here is a brief review of the main areas where tools are available. In some cases, the two roles might be combined though.
DMG Consulting
FEBRUARY 25, 2019
The main obstacle to progress for traditional quality management (QM) is that few companies can afford the resources to properly staff a traditional QM function. Speech and text analytics provide essential input into the CJA process by capturing spoken and written conversations and converting them into structured data for analysis.
Taylor Reach Group
SEPTEMBER 29, 2020
Third, your CRM should provide enhanced data reporting and retrieval through automated-surfacing of insights and an optimized data storage and retrieval structure. Data is useless unless you use it and there are so many companies today collecting boatloads of unused customer information.
Steven Van Belleghem
MAY 19, 2020
The main reason is that, after one month, there is a need for reassurance of our customers as a lot of uncertainty is out there, linked to the fluctuation of investments, the evolution of the economy, the changes we have in lending (like payment holidays for mortgages, …), many transactions that we moved from the branch to the contact center, ….
Expert insights. Personalized for you.
40 
Let's personalize your content