InteractionMetrics

JULY 10, 2023

Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances. When customers give feedback through surveys and in day-to-day conversations with your company, that’s unstructured data. Will AI capture the nuances of the customer experience?

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Lumoa

FEBRUARY 16, 2023

Not every customer will state explicitly what their main problem is. You’ll want to consider the main project goal as you do this. Here are three things to help analyze your VoC data. Prepare and Structure Data Unstructured data sources are pervasive in business and need to be effectively managed.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Zendesk

FEBRUARY 10, 2022

There are three main factors that make up experience optimization: Web experience optimization: using quantitative and qualitative data collection tools (like Google Analytics and customer surveys) to determine how your website or app can be improved upon. In short, it’s adopting a customer-centric mentality.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

VOZIQ

OCTOBER 19, 2022

Here, the approach focuses mainly on the historic data representation of customers and provides little information in decision making to boost retention initiatives. The intermediate stage involves automated and frequent data collection—both structured and unstructured data—from internal and external sources and analyzing processes offline.

Customer Retention 40

Customer Retention Predictive Analytics Unstructured Data Touchpoint 40

VOZIQ

OCTOBER 19, 2022

Here, the approach focuses mainly on the historic data representation of customers and provides little information in decision making to boost retention initiatives. The intermediate stage involves automated and frequent data collection—both structured and unstructured data—from internal and external sources and analyzing processes offline.

Customer Retention 40

Customer Retention Predictive Analytics Unstructured Data Touchpoint 40

Callminer

SEPTEMBER 14, 2020

Obtaining the proper software, developing metrics that the call center operators would be evaluated by and helping improve the customer experience by analyzing some of the main complaints and what responses work well and which ones do not. This data covers the following main aspects: Ease of use. Michael Sena. Escalation points.

Compliance 182

Compliance Unstructured Data Non-Profits Technology 182

Intercom, Inc.

SEPTEMBER 9, 2022

Here are some of our favorite takeaways from the conversation: Neural networks have made significant headway in the past five years, and they’re now the best way to deal with unstructured data such as text, images, or sound at scale. People have invested a lot in making them scale, and you can run them much bigger.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249