Lumoa

FEBRUARY 16, 2023

This can include analyzing customer reviews and surveys, understanding what customers are saying about the brand online, and taking steps to address any issues that may be affecting your reputation. By doing this, businesses can ensure that their brand is well-regarded by customers and potential customers alike.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Zendesk

FEBRUARY 10, 2022

Customer experience optimization is the process of gaining a deep understanding of your customers and enhancing the customer journey across all touchpoints. In short, it’s adopting a customer-centric mentality. Why is customer experience optimization important? Or, say you want to get a pulse on customer loyalty.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Steven Van Belleghem

MAY 19, 2020

In the beginning it took some time to get used to this remote and virtual situation, but everyone is really motivated to offer the best bol.com worthy service from home to all the bol.com customers. At the basic level, we plan to achieve efficiency through the automation of simple tasks that handle structured data.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52