Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.

Customer Experience 83

Customer Experience ML Social Media CX 83

Lumoa

JANUARY 24, 2024

Engagement Through Feedback Surveys : Implement feedback and feature request surveys. This direct line of communication allows customers to express their needs and desires, providing a rich source of data for analysis. Social Media Insights : Keep an eye on social media channels for both positive and negative mentions.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

JANUARY 16, 2024

It consists of insights received from different customers about their experiences with your brand as well as your products or services. Think of customers complaining about your whitening soap that doesn’t really make their complexion fair. However, you better implement best practices for securing customer surveys.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

It consists of insights received from different customers about their experiences with your brand as well as your products or services. Think of customers complaining about your whitening soap that doesn’t really make their complexion fair. However, you better implement best practices for securing customer surveys.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

CommBox

NOVEMBER 22, 2022

Business messaging allows both customers and brands to have actual conversations rather than the customers being bombarded with irrelevant ads which can detract from the CX. . The feedback here is invaluable and gives brands the ability to really connect with their customers and improve their services over time.

CX 98

CX E-commerce Net Promoter Score NPS 98