CX Key Driver Analysis Technology Voice of the Customer 
ClearAction
JANUARY 20, 2020
Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer experience management is defined by your company. If so, it’s good CX.
ClearAction
JANUARY 20, 2020
Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. If so, it’s good CX. CX is cumulative, encompassing pre-sale and post-sale.
ClearAction
JANUARY 6, 2021
Another interesting thing about this list of obvious CX excellence needs is it’s not necessarily in the average customer experience manager’s scope of control or influence. Voice-of-the-customer is by default a lagging indicator, even when it’s real-time, because it already happened.
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