A History of Brand and Customer Experience (Part 1 of 2)
PeopleMetrics
OCTOBER 31, 2014
Historically speaking, customer experience (CX) is centered on the interactions between companies and their customers. In essence, CX is based on the feelings that arise once customers engage with your products, services, and channels. CX was the walk, or the ultimate proof of the company’s value to customers. .
103 
Let's personalize your content