CXM, Innovation, Sports and Voice of the Customer

The Future of Customer Experience Calls Urgently for a Significant Shift

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Here’s why: CXM Status Quo. Clearly, the CXM status quo is likely necessary but certainly insufficient.

CXM

CXM VOC Customer Experience Artificial Intelligence

Customer Experience for the Future: Outside-In Beyond Skin-Deep

ClearAction

NOVEMBER 3, 2015

It refers to the importance of customers' inputs as a guiding light for the inner workings of an enterprise. In the quest for "outside-in" most companies have voice of the customer programs, loyalty programs, and high-touch service. Second, it is the key to being more innovative, and more successful in launches.

Customer Experience

Customer Experience VOC CXM Customer Experience Management

Tech Customer Success

The Future of Customer Experience Calls Urgently for a Significant Shift

Customer Experience for the Future: Outside-In Beyond Skin-Deep

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