CXM, Retail and Sports - Tech Customer Success

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Sprinklr

OCTOBER 20, 2021

But, social suites that combine a strong social media strategy with a unified customer experience management (Unified-CXM) platform can more effectively drive the value of your social engagement to every corner of your enterprise. Fewer silos and dead ends. More collaboration and communication. Happier customers.

Social Media

Social Media Unstructured Data CXM Social Listening

Breaking Down Silos for Customer Experience Management

ClearAction

MAY 31, 2015

For retailers, customer experience more than the store and the people. Coordination among managers of various customer experience efforts is one of six success factors identified by the ClearAction CXM Best Practices Study. CXM champions in each business unit and functional area also play an integral role in breaking down silos.

Customer Experience Management

Customer Experience Management CXM Customer Experience Scorecard

Tech Customer Success

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Breaking Down Silos for Customer Experience Management

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