Customer Service is a Value Center (NOT a Cost/Profit Center!)
ClearAction
JULY 11, 2023
Customer Service is a Value Center (NOT a Cost/Profit Center!) A customer’s experience includes a lot that is beyond touchpoints. Surely Service Delivery does this to an extent — but all your non-customer-facing groups are at the core of value creation or destruction. And it should NOT be a revenue center.
Let's personalize your content