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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

It involves incorporating elements of game-play into customer service experiences, such as rewards for customer feedback, leaderboards for customer support agents, and contests to reward customer loyalty. Net Promoter Score Net Promoter Score , or often, NPS, is a numerical part of the Net Promoter System, customer metric.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. net promoter score Net Promoter Score, or often, NPS, is a numerical part of the Net Promoter System, customer metric. The score should be above 0.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. net promoter score Net Promoter Score, or often, NPS, is a numerical part of the Net Promoter System, customer metric. The score should be above 0.