Lumoa

JANUARY 8, 2024

It’s full of insights, but only if we can effectively gather, structure, and analyze it. That’s where text analysis, or text mining, comes into play. It’s also about finding a tool that meshes with your business’s heartbeat – your KPIs, budget, and data processing goals.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Lumoa

FEBRUARY 9, 2023

It involves incorporating elements of game-play into customer service experiences, such as rewards for customer feedback, leaderboards for customer support agents, and contests to reward customer loyalty. Make your tool a playground and explain the rules of the game. To get started, check this detailed guide to SaaS onboarding.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Make your tool a playground and explain the rules of the game. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Make your tool a playground and explain the rules of the game. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64