Lumoa

JANUARY 8, 2024

To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions. Leveraging data insights isn’t just smart; it’s a total game-changer. That’s where text analysis, or text mining, comes into play.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Intercom, Inc.

FEBRUARY 13, 2020

And if you think about AWS, if you think about the rise of cloud data warehousing, that is a big technology change and a big game changer for a lot of companies. “So we’ve seen companies who have basically re-centralized their data into cloud data warehouses, and that is the source of truth.

Unstructured Data 181

Unstructured Data Omnichannel Structured Data Machine Learning 181

SurveySensum

MARCH 4, 2024

To address this, management launched an anonymous feedback survey which turned out to be a game-changer. It’s a game-changer because it encourages honesty, transparency, and a chance to improve things without anyone feeling like they’re putting their job on the line. Rating scale questions provide a quantitative measure.

Start-ups 52

Start-ups Gaming Structured Data Construction 52

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Lumoa

FEBRUARY 9, 2023

It involves incorporating elements of game-play into customer service experiences, such as rewards for customer feedback, leaderboards for customer support agents, and contests to reward customer loyalty. Make your tool a playground and explain the rules of the game. To get started, check this detailed guide to SaaS onboarding.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ProProfs

APRIL 25, 2019

The Internet is a technology that allows us to accumulate and structure data without any territorial limitations. Computer Graphics and Animation – Video games, movies, clips, and many other large industries need professionals who can implement ideas into visual concepts and products.

Education 75

Education Non-Profits Structured Data Manufacturing 75

Steven Van Belleghem

MAY 19, 2020

I love that the concern for wellbeing and community was on the agenda of a lot of the experts below: with games, quizzes, contests and digital cocktails. Contact centers and customer contact departments are being very creative with non-work-related video conferences, games, quick chats, messaging groups etc. That’s beautiful to see.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52