How Customer Experience is shaping during COVID-19 with ‘New Normal’
SurveySensum
MAY 20, 2020
They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Understanding the situation McDonald’s, instead of dine-in, diverted its media spend on McDelivery and Drive-Through. Lightened the bulky headers.
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