Key Driver Analysis NPS Technology VOC 
ClearAction
JANUARY 6, 2021
When you focus customer experience excellence on your core-growth customers, your intentional customer experience can be much clearer and your NPS becomes more meaningful, less diluted. 9) Stop seeing NPS as your sure-win. 12) Stop over-relying on customer experience technologies. 13) Stop obsessing about customer journey maps.
Waypoint Group
APRIL 13, 2022
You’ve invited a supplier to demo what is supposed to be the latest and greatest Customer Feedback or NPS software… What questions should you ask? What processes do you need in place to make the technology produce those results? Does the vendor understand the statistics of key-driver analysis and how to apply it to your data set?
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