Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. You can ask Athena questions and get quick answers.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Lumoa

MARCH 12, 2023

While most businesses today use NPS, CSAT, and other numbers to assess how happy their customers are, they miss a way to tell what actions will move the numbers up or down. Its top features include sentiment analysis, text and speech analytics, personalized insights, real-time feedback, and machine learning.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83