Execs In The Know

MARCH 31, 2024

She began by emphasizing the dynamic nature of customer expectations, which are continually shaped by technology and societal shifts. Sedlak pointed out that this process is crucial for continuous improvement and innovation. Come learn, share, network, and engage to innovate. Registration for CRS Palm Springs is now open.

Voice of the Customer 104

Voice of the Customer VOC Age of the Customer Innovation 104

Customer Think

APRIL 5, 2024

In the dynamic realm of modern finance, where innovation is the cornerstone of success, the Banking, Financial Services, and Insurance (BFSI) sector stands at the forefront of technological advancement.

Finance 58

Finance Innovation Technology Technology 58

Customer Think

APRIL 2, 2024

The future of banking is being reshaped by the rapid integration of automation technologies. At the forefront of this revolution are no-code and low-code platforms, which are empowering banks to accelerate innovation and stay ahead […]

Innovation 40

Innovation Technology Technology Customer Experience 40

Hodusoft

APRIL 1, 2024

This recognition underscores HoduCC’s unwavering commitment to excellence and innovation in the realm of contact center software. HoduSoft’s triumph in the Call Center Software category reaffirms its position as an industry leader and underscores its commitment to driving innovation and delivering value to customers.

Contact Center 52

Contact Center Social Media Innovation Customer Satisfaction 52

Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond. Dive into retention tactics, encompassing dynamic rewards, discounts, and innovative ways to show appreciation.

Customer Loyalty

The Customer Service Blog

APRIL 2, 2024

The Body Shop needs re-energising as a brand leader on product innovation, customer connection and social change. This means taking risks by adopting innovative and unconventional promotional strategies and updating its messaging to ensure it can attract the next generation of shoppers. Our research offers several possible pathways.

Social Media 52

Social Media Retail Innovation Start-ups 52

Logicalware

APRIL 2, 2024

The role of the contact centre agent is continually adapting to changing customer behaviours and new technologies. We aim to enhance individual agent performance and push the development of their workforce while supporting and creating a culture of continuous improvement and innovation within your organisation. What’s next?

Customer Satisfaction 40

Customer Satisfaction Customer Retention Innovation Customer Experience 40

Speaker: Paul Weald, Contact Center Innovator

Embrace automation, collaborate with new technology, and watch how you thrive! Join us for this exclusive webinar with expert innovator Paul Weald to learn more about: How artificial intelligence technology can complement employee performance and optimize business performance with intelligent insights and analytics.

Innovation

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Adoption and innovation are swift and ongoing. 2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. How to apply 2023 technology trends to your company's current demands.

CX