Comm100

OCTOBER 30, 2020

Best Chatbots 2020: Chatbot Providers that Stood Out of the Crowd. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business. Ready to explore the best chatbots of 2020? Bold360 lets you serve customers with an AI bot across live chat and social media from one spot.

Technology 59

Technology Technology AI Artificial Intelligence 59

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

MARCH 20, 2018

According to Accenture , 85% of customer interactions will be managed with AI by 2020. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. social media You might be wondering why social media is on the list.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

According to Accenture , 85% of customer interactions will be managed with AI by 2020. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. social media You might be wondering why social media is on the list.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Zendesk

DECEMBER 1, 2020

Digital transformation isn’t just about “bringing efficiency to outdated business operations” or “reducing operational costs.” Read on to learn what digital transformation is—and more importantly, how to keep your customer at the center of it. Over 60 percent of businesses have already implemented AI for a reason.

AI 98

AI Technology Technology Artificial Intelligence 98