2020 Customer Relationship Management Innovation Text Analytics 
DMG Consulting
APRIL 15, 2020
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 3 March 2020. Companies are making long-overdue improvements to their technology and pushing forward with innovative uses for automation throughout the enterprise.
DMG Consulting
MAY 8, 2017
Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2017 Contact Center Gamification Product and Market Report. DMG expects the number of gamification seats to grow by 30% in 2017 and 2018, 35% in 2019 and 2020, and 33% in 2021.
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