SurveySensum

JANUARY 26, 2022

A recent survey by Adobe said that companies adopting omnichannel customer engagement have the potential to boost their closure rates by 25% and can even view a 10% hike in growth. . This has been pretty much the core reason for companies to drift more towards adopting an omnichannel experience for customers.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Ameyo Callversations

APRIL 21, 2022

In 2020, we witnessed paradigm change in different avenues of our life. Contact centers should see their operations as a seamless omnichannel customer experience hub instead of a physical-digital patchwork. Social distance and increased digital adoption forced organizations to develop new business strategies to reach their consumers.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64