Remove 2021 Remove Contact Center Remove Innovation Remove VOE
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Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce

Execs In The Know

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.

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Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce

Execs In The Know

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.

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Four Must-Haves for Building Long-Term Work-From-Home Success

Execs In The Know

On June 10, 2021, Execs In The Know hosted the Enabling Work-From-Home Briefing , an exclusive, virtual event dedicated to exploring “must-haves” and best practices for achieving long-term work-from-home (WFH) success. 1 — Invest in Essential Technologies. Business partners are also willing to go above and beyond for the good of the program.