2022 AI Sentiment Analysis Social Listening 
Lumoa
APRIL 28, 2024
You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.
CSAT.AI
NOVEMBER 9, 2022
According to a 2022 Harris Poll conducted by Google Cloud , 83% of consumers in the US want this and over three quarters of those surveyed had left a brand over a clash of values. . analyze customer interactions in real time using phrase based models and retain survey sentiment for the three most recent touches. Solutions like CSAT.AI
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