SurveySensum

MAY 11, 2023

Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. So how can you stay ahead of the game? — By listening to your customers, of course! By conducting an NPS survey, you can understand what percent of your customers are promoters, passives, and detractors.

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52

SurveySensum

JULY 7, 2023

Open-ended) Explore SurveySensum To Create Post-Purchase Customer Feedback Survey – Request a Demo 8. Customer Support Feedback Survey According to a report by Zendesk on “ CX Trends 2022 ”, it was found that 81% of the customers say a positive customer service experience increases their likelihood of making another purchase.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

Open-ended) Explore SurveySensum To Create Post-Purchase Customer Feedback Survey – Request a Demo 8. Customer Support Feedback Survey According to a report by Zendesk on “ CX Trends 2022 ”, it was found that 81% of the customers say a positive customer service experience increases their likelihood of making another purchase.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

Qualtrics

NOVEMBER 6, 2020

billion apps will be downloaded in 2022. The next challenge is to make the app work for you, by understanding the minds of your customers - and one way to do that is by asking for feedback. If you do, you can possibly prevent customer churn by making sure the app is meeting customer expectations.

Net Promoter Score 44

Net Promoter Score Close the Loop Customer Loyalty NPS 44

SurveySensum

JULY 13, 2023

Ask them for their testimonials and reviews that can be used for marketing on websites and social handles to bring in more customers. Touchpoints Customer referrals, online reviews, and social media shares. Launch CSAT and NPS surveys to assess customer satisfaction and loyalty. As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Ask them for their testimonials and reviews that can be used for marketing on websites and social handles to bring in more customers. Touchpoints Customer referrals, online reviews, and social media shares. Launch CSAT and NPS surveys to assess customer satisfaction and loyalty. As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52