2023, Actionable Insights, Customer Survey and ML

How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

FEBRUARY 14, 2024

This is where customers can switch to a new channel without needing to repeat themselves to a new agent. Don’t let your customers feel like just a number; add a human touch to your interactions. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.

Customer Experience

Customer Experience ML Social Media CX

Customer Service is a Value Center (NOT a Cost/Profit Center!)

ClearAction

JULY 11, 2023

It collects an abundance of customer insights that are more valuable than the VoC you pay so much for! This increases trust and customer-centricity from customers’ viewpoint. Technologies exist to manage it, and you’ll get tremendous insights that aren’t available otherwise. I love it.

Customer Service

Customer Service Data Mining Non-Profits CXM

Tech Customer Success

How to Upgrade to an Advanced Customer Experience Strategy

Customer Service is a Value Center (NOT a Cost/Profit Center!)

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