Lumoa

FEBRUARY 14, 2024

This is where customers can switch to a new channel without needing to repeat themselves to a new agent. Don’t let your customers feel like just a number; add a human touch to your interactions. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.

Customer Experience 83

Customer Experience ML Social Media CX 83

Aquire

APRIL 26, 2021

By 2023, Juniper forecasts that over 50 percent of the chatbots accessed will be through discrete apps, with complete bot integration overturning the makeup of current app functionality. The projected value of ecommerce transactions through chatbots by 2023 will be $112 billion ( Juniper Research ). percent from 2021 to 2028.

Customer Experience 111

Customer Experience Healthcare Real Estate AI 111

Zendesk

OCTOBER 17, 2023

Cognitive technology, such as artificial intelligence (AI), natural language understanding (NLU), machine learning (ML), and natural language processing (NLP), train the bot to understand context and human language patterns. Suggest customer service interview questions for the hiring process. Help write questions for customer surveys.

Customer Service 52

Customer Service Artificial Intelligence AI Machine Learning 52

ClearAction

JULY 11, 2023

It collects an abundance of customer insights that are more valuable than the VoC you pay so much for! This increases trust and customer-centricity from customers’ viewpoint. Your AI/ML/big data is grossly incomplete without mining Customer Service calls.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48