2023 Customer Expectations Customer Survey ML 
Lumoa
FEBRUARY 14, 2024
Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. Adapting your CX to meet these higher expectations can differentiate your brand and the competition.
ClearAction
JULY 11, 2023
It collects an abundance of customer insights that are more valuable than the VoC you pay so much for! This increases trust and customer-centricity from customers’ viewpoint. Your AI/ML/big data is grossly incomplete without mining Customer Service calls. Tie the value of each customer to this turnaround.
Expert insights. Personalized for you.
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